Shipping policy

Shipping Policy

Last updated: [27/04/2025]

Thank you for shopping with us at CamilleLou Illustration. We aim to provide a smooth shopping experience, and below you'll find our shipping policies to help guide you through the process.

1. Order Processing

All orders are processed through Printful, our print-on-demand partner. Once your order is placed and payment is confirmed, Printful will begin processing and fulfilling your order. Please note that the processing time may vary based on the product type and demand.

  • Order Processing Time: Typically, orders are processed within 2-7 business days. However, during high-demand periods (e.g., holidays), processing times may be longer.

2. Shipping Methods and Costs

We offer a range of shipping options, and the shipping costs are calculated based on the weight of your order, delivery destination, and the selected shipping method.

  • Domestic Shipping (France): [Insert options, e.g., Standard, Expedited, etc.]

  • International Shipping: We also offer international shipping to several countries. Shipping fees vary by location and selected shipping method.

You can view the available shipping options and associated costs at checkout before confirming your order.

3. Shipping Times

Shipping times depend on your location and the shipping method you select during checkout.

  • Domestic Orders (within France): Estimated delivery time is typically between 3-7 business days, depending on the shipping method selected.

  • International Orders: Delivery times vary based on the destination country. Standard international shipping can take anywhere from 7-21 business days.

Please note that delivery times are estimates and may vary based on carrier delays, customs processing, or other factors beyond our control.

4. Shipping Restrictions

At this time, we do not ship to all countries. If your country is not listed as a shipping destination during checkout, it means we do not deliver to it.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number.

6. Customs and Duties (For International Orders)

International orders may be subject to customs duties, taxes, or fees, depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping costs calculated at checkout.

Please check with your local customs office for more information on potential duties and taxes.

7. Delayed Shipments

While we strive to ensure that your order arrives within the estimated delivery times, sometimes delays can occur due to unforeseen circumstances such as weather, customs, or carrier issues. If your order has been delayed, please contact us at camillelouillustration@gmail.com, and we will do our best to assist you.

8. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for lost or delayed shipments due to incorrect or incomplete address information. If you notice an error in your address after placing an order, please contact us as soon as possible at camilletourville8@gmail.com.

9. Contact Us

If you have any questions or concerns about shipping, please feel free to reach out to us:

  • Email: camillelouillustration@gmail.com

We are here to help and ensure that you have a smooth shopping experience with us.

Important Notes:

  • Printful handles the fulfillment and shipping process on our behalf, and we work closely with them to ensure timely and accurate shipments.

  • Shipping times and costs are estimates provided by our carriers, and we cannot guarantee exact delivery dates.