Privacy policy

Privacy Policy

Last updated: DATE TO BE COMPLETED

This Privacy Policy explains how CamilleLou Illustration (camillelouillustration.com)  (the "Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on CamilleLou Illustration (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you", "your", and "yours" refer to the user of the Services, whether a customer, a site visitor, or another person whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using the Services and accessing the Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other measures required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

2.1 Personal Information We Collect

The types of personal information we collect about you depend on how you interact with the Site and use the Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

2.1.1 Information You Provide Directly to Us

The information you submit directly to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer service information including any information you choose to include in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information directly to us. You may choose not to provide these details, but doing so may prevent you from using or accessing these features.

2.1.2 Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use the Site and your account, including information about your device, browser information, network connection information, your IP address, and other details about your interaction with the Services.

2.1.3 Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, like Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you requested, in order to fulfill the contract we have with you.

  • When you visit our Site, open or click on the emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, "Website and Third-Party Links."

3. How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide the Services in order to perform the contract we have entered into with you, including processing your payments, fulfilling your orders, sending notifications about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, and other account-related features and functionalities.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately.

  • Communicating with You and Improving Services: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure our responsiveness, provide you with efficient services, and maintain our business relationship with you.

4. Cookies

Like many websites, we use cookies on our Site. For precise information about the cookies we use as part of operating our store with Shopify, please visit Shopify's Cookie Policy. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), for analytics, and to better understand how users interact with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site in order to better tailor services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please be aware that deleting or blocking cookies may affect your user experience and result in certain Services not functioning properly or becoming unavailable. Moreover, blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners.

5. How We Disclose Personal Information

We may disclose your personal information to third parties under certain circumstances, such as to perform contracts, for legitimate purposes, and for other reasons outlined in this Privacy Policy. These may include:

  • Service Providers: Third-party service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).

  • Business and Marketing Partners: Partners with whom we collaborate to provide services and direct marketing. Our business and marketing partners will use your information in accordance with their own privacy policies.

  • Legal Obligations: If you ask us to disclose certain information or consent to its disclosure to third parties, for example, to ship products or through your use of social media widgets or integrations, with your consent.

  • Affiliates: Within our business group or to our affiliates, in our legitimate interest to operate a successful business.

  • Business Transactions: As part of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce the Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or third parties.

6. Website and Third-Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or sites we do not control, you should review their privacy and security policies, as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security practices of these sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide on public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on how we or the third party use it. Including such links does not imply endorsement of the content of those platforms or their owners or operators, except as otherwise stated in the Services.

7. Age Limit

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that their information be deleted.

As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as defined by applicable law) personal information of individuals under the age of 18.

8. Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, any information you send to us may not be secure during transit. We recommend not using unsecured channels to send sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

9. Your Rights

Depending on where you reside, you may have the full or partial rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, and we may in some cases refuse your request as permitted by law.

  • Access Right: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.

  • Deletion Right: You may have the right to request that we delete the personal information we hold about you.

  • Correction Right: You may have the right to request that we correct the personal information we hold about you.

  • Portability Right: You may have the right to request a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.

  • Restriction of Processing: You may have the right to ask us to stop or restrict processing your personal information.

  • Consent Withdrawal: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.

  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.

You can exercise any of these rights when indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can respond to your request. You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within the time frame required by applicable law.

10. Complaints

If you believe we have violated your privacy rights, please let us know using the contact details below. You also have the right to lodge a complaint with your local data protection authority or regulatory agency.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email Address: camillelouillustration@gmail.com